Shipping and Returns
HEY! I know purchasing a coat is a big decision which is why I want to take as much stress out of this as possible! I know you may be concerned about fit which is why I offer free shipping and free returns (even on sale items!) within the 50 United States.
- Coat Check Chicago offers free shipping and free returns within the 50 United States.
- For all other countries or expedited shipping, please see our shipping rates at checkout.
- Unfortunately, we are unable to offer free shipping and/ or free returns to residence of other countries at this time.
- "In stock" items that qualify for free shipping are shipped on Fridays.
- "Made to Order" or "Pre Order" items also ship on Fridays, however please allow anywhere from 2-5 weeks for their production.
- Coat Check Chicago will accept returns within 30 days of the date on which your order has arrived as long as the item remains in its original condition.
- Coat Check does not accept returns or exchanges for items purchased from a retailer other than coatcheckchicago.com.
- To request a return or exchange, please email with your order number and details. We will then email you a return shipping label. Please use your original box and packaging if possible.
- All returned merchandise must be received by Coat Check Chicago in its original condition, not having been worn or altered.
- Returned items that are damaged or altered will not be accepted.
- We will send you an e-mail notification once your return is received and approved to be in good condition. If you are approved for a return/exchange, a credit will automatically be applied to your credit card or original method of payment within 5 business days.
Coat Check Chicago offers "in stock," "pre-order," and "made to order" products.
Pre-Order: Occasionally Coat Check Chicago accumulates multiple orders that are then produced in small batches and shipped to our customers at the promoted delivery date. Pre-orders can be returned within 30 days of their arrival to you under our return policy.
Made to Order: Since we have the ability to make our products locally here in Chicago, many of our items can be made within 3-5 weeks of your purchase. Please note "made to order" items are made individually to OUR size standards and are not custom items (made to your measurements.)
In Stock: We do carry a small but very limited stock of our products, so if you see something you like...add it to your cart before it's gone for good! We work in limited edition fabrics and limited edition colors so there is no guarantee that it will always be there.
- Sale: All of the items in our sale shop are "in stock." Due to the limited edition colors used, these items cannot be "made to order." Sale items are returnable/ refundable within our policy listed above.